Returns & Exchanges
We want you to love your Jane Iredale products and offer a 30-day satisfaction guarantee on all purchases made through our official website. If a formula or shade isn't perfect for your skin, we provide easy returns and exchanges to ensure your beauty routine remains flawless.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return or exchange.
Print Your Label
Select the reason for your return and download your prepaid USPS shipping label, which will be sent directly to your email address.
Pack Your Items
Carefully place the products in their original packaging or a sturdy box, attach the prepaid shipping label to the outside, and drop it off at any authorized USPS location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing